Effective Date: February 06, 2024
Version: 0.1

Introduction:
This policy is designed to clearly outline the terms and conditions related to cancellations and refunds for our services. Our platform-as-a-service, accessible globally, provides Hosting and consultation services. This document aims to define key terms, detail our processes, and ensure compliance with legal standards.

Definitions:

  • Customer: Any individual over the age of 18 who engages in a transaction on our platform.
  • Purchase: The act of buying services or resources provided by our business entity.
  • Resources: Digital assets, including server space, allocated to customers upon payment.
  • Servers: The physical or virtual server infrastructure used to host or provide the services offered.

Refund Request Window:
Customers must report any issues related to resource allocation within 7 days of the transaction to be eligible for a refund. Reports beyond this timeframe may not be considered for a refund.

Documentation Requirements:
To request a refund, customers must provide:

  • Email confirmation of payment.
  • Session ID of the transaction.
  • Any other relevant documentation as requested by our support team.

Refund Initiation Process:

  • Submit a refund request via email to [email protected] or through our contact form.
  • Include all required documentation with your request.
  • Our team will review your request and respond within 5 business days with further instructions or confirmation.

Exceptional Circumstances:
In cases of prolonged service outages or discontinuation of a service, we will provide specific instructions for refunds or service alternatives.

Policy Changes:
Any changes to this policy will be communicated to customers via email at least 30 days before taking effect. Customers are encouraged to regularly review the policy for any updates.

Legal Compliance and Dispute Resolution:
This policy is governed by the laws of India and is designed to comply with applicable local and international laws. For disputes, we encourage customers to contact us for mediation. If a dispute cannot be resolved amicably, it will fall under the jurisdiction of India.

Contact Information and Customer Support:
For any inquiries or support needs, please contact us:

Through our website contact form.

  • Expected response time is within 2 business days.

Payment Processor:
Refunds are processed through Razorpay, our third-party payment processor. Terms related to Razorpay’s processing times and conditions apply.

International Transactions:
We cover all international transaction fees and exchange rates for refunds. However, any limitations or conditions imposed by financial institutions or laws will be communicated.

Version Control:
This policy is subject to revisions. Previous versions of our policy are archived and accessible for review to ensure transparency over changes made over time.

Agreement:
By making a purchase, you agree to the terms laid out in this Cancellation/Refund Policy. We are committed to providing a clear and fair process for handling cancellations and refunds and encourage customers to reach out with any concerns or feedback.