Privacy Policy

  1. Introduction

Welcome to OnHover. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected].

When you visit our website httls://onhover.app (“Site”), and more generally, use any of our services, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Sites and our services.

This Privacy Policy applies to all information collected through your use of our website, httls://onhover.app and any related services, sales, marketing or events (we refer to them collectively in this privacy notice as the “Services”).

  1. What Information Do We Collect?

OnHover collects personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Site or otherwise when you contact us.

The personal information we collect can include the following:

  • Identity Data: We may collect your first name, last name, username, or similar identifier, title, date of birth, and gender.
  • Contact Data: We may collect your billing address, delivery address, email address, and telephone numbers.
  • Financial Data: We may collect payment card details, bank account details, and other financial-related information necessary for processing transactions.
  • Transaction Data: We may collect details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: We may collect your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Profile Data: We may collect your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: We may collect information about how you use our website, products, and services.
  • Marketing and Communications Data: We may collect your preferences in receiving marketing from us and our third parties and your communication preferences.

We collect this information through various methods, including:

  • Direct interactions: You may give us your Identity, Contact, Financial, and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
    • apply for our products or services;
    • create an account on our website;
    • subscribe to our service or publications;
    • request marketing to be sent to you;
    • enter a competition, promotion, or survey; or
    • give us feedback.
  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
    • Technical Data from analytics providers such as Google based outside the EU;
    • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

Please note that we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

By providing us with your data, you warrant to us that you are over 18 years of age.

We may also receive aggregated, anonymized, or pseudonymized data from third parties or publicly available sources, which we will maintain in accordance with this policy. We do not combine the information you provide with any other personally identifiable information (PII) unless you specifically authorize us to do so.

Please let us know if at any time your personal information changes by emailing us at [email protected] so that we can keep our records current and accurate.

  1. How Do We Use Your Information?

We use the personal information we collect or receive:

  • To send you marketing and promotional communications. We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • To post testimonials with your consent. We post testimonials on our Site that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at [email protected] and be sure to include your name, testimonial location, and contact information.
  • Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.
  • To protect our Services. We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
  • To enable user authentication and provide our services. We use the Internal data collected to ensure user security and enable them to securely log in and use our services.
  • To comply with our legal obligations. We may use your personal information to comply with applicable legal requirements, such as maintaining appropriate records for tax or other reporting purposes, or to comply with a judicial proceeding, court order, or legal process.
  • To pursue our legitimate interests. We may use your personal information to pursue our legitimate interests, such as to analyze how you use our Services, to develop new features or services, to market our Services, to securely and efficiently maintain our systems and infrastructure, and to protect our users and our business.
  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our Services, we will use that personal information to respond to your inquiry. Similarly, if you provide your personal information to make a purchase, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To provide personalized services. We may use your information to better understand you and your needs, and to provide you with tailored content and recommendations based on your preferences.

Please note that we may process your information without your knowledge or consent, in compliance with the above reasons, when we are legally required to do so, or when we believe in good faith that the processing is necessary to protect the vital interests of an individual.

If you are located in the European Economic Area, we will only use your information when we have a valid legal basis to do so. Our legal basis for collecting and using your information depends on the information we collect and the specific context in which we collect it.

We will normally collect and use your information only where:

  • We need the information to perform a contract with you.
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests.
  • You give us consent to do so for a specific purpose.
  • We need to process your data to comply with a legal obligation.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details above.

  1. Will Your Information Be Shared With Anyone?

We only share and disclose your information in the following situations:

  • Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Third-Party Service Providers: We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples of such services include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such cases, your personal information would be one of the assets transferred to the acquiring entity.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or are under common control with us.
  • Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.
  • Specific Third-Party Services: We use third-party services like Google Analytics, Razorpay, and Brevo for various purposes as described in the “Types of Data Collection” section. These third-party services may collect information as outlined in their respective privacy policies, which can be found here:

Please note that this list may not be exhaustive, and we may use other third-party services in the future to support our business needs. In such cases, we will update this privacy policy accordingly.

We do not sell or rent your personal information to third parties.

By using our services and providing your personal information, you agree to the sharing and disclosure of your information as described in this section. We take reasonable measures to ensure that your personal information is protected and used in accordance with this privacy policy and applicable laws. However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure and we cannot guarantee its absolute security.

  1. Do We Use Cookies And Other Tracking Technologies?

Cookies and similar tracking technologies, such as web beacons, pixels, and mobile application software development kits (SDKs), are small pieces of information that are sent to your browser when you access our website. These technologies are used for a variety of purposes, including:

  • Authentication: Cookies allow us to remember if you are logged in to our website and to ensure the proper functioning of the authentication process.
  • Security: We use cookies to enable and support our security features and to help us detect malicious activity.
  • Preferences, Features, and Services: Cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our Site more easily. They also can help provide you with features, insights, and customized content in conjunction with our services.
  • Marketing: We may use cookies to help us deliver marketing campaigns and track their performance. Similarly, our partners may use cookies to provide us with information about your interactions with their services, but this information is provided to us in a de-identified form and is not used to track you individually.
  • Performance, Analytics, Research, and Advertising: Cookies help us learn how well our Site and plugins perform across the globe. We also use cookies to understand, improve, and research products, features, and services, including when you access OnHover from other websites, applications, or devices such as your work computer or your mobile device. We may use third-party analytics services like Google Analytics, which use cookies and similar technologies to collect and analyze information about the use of the Services and report on activities and trends. These services may collect information regarding the use of other websites, apps, and online resources. We do not have access to, nor control over, these third-party cookies. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

To learn more about specific cookies used on the Site, please see our Cookie Notice.

Managing Cookie Preferences

Most web browsers are set to accept cookies by default. However, you can choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

You can also opt-out of certain cookie-based advertising by participating in industry digital advertising regulatory initiatives. Two of these programs are the Digital Advertising Alliance (http://optout.aboutads.info/#!/) and the Network Advertising Initiative (http://optout.networkadvertising.org/#!/).

Please note that this does not opt you out of being served advertising. You will continue to receive generic ads.

We do not control and are not responsible for the effectiveness of these opt-out options or any other third-party opt-out options.

Certain choices you make are both browser and device-specific. If you clear your cookie history or change your browser, you may need to make these choices again.

  1. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

  1. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our security measures are integrated into the design, implementation, and day-to-day operations of the entire system that processes personal information.

To protect your information, we employ a multi-layered approach that includes administrative, technical, and physical safeguards:

a. Administrative safeguards: We have established policies, procedures, and training programs to ensure that our employees and partners understand and follow the rules regarding the handling of personal information. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

b. Technical safeguards: We use advanced security technologies and procedures, such as access control, encryption, and secure communication, to protect your information. For example, we use encryption to protect your personal information while it is in transit and at rest. We also employ robust authentication methods to prevent unauthorized access to your data.

c. Physical safeguards: We maintain physical, environmental, and operational controls to protect your information. These measures include restricting access to our facilities, implementing video surveillance, and using secure destruction techniques to dispose of paper and other media on which personal information may be recorded.

d. Regular testing and monitoring: We regularly test and monitor our systems and processes to identify and address potential vulnerabilities and weaknesses. We also conduct security assessments and penetration testing to ensure that our security measures are effective and can withstand different threats.

e. Incident response: We have established procedures to detect, respond to, and recover from security incidents or breaches. In the event of a security incident, we will notify you and relevant authorities if required by law.

By implementing these safeguards, we aim to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

You can help us keep your information safe by using and storing your credentials securely, not sharing your account credentials, and implementing appropriate security measures on your devices. If you suspect any security incidents related to your use of our services, please contact us immediately at [email protected].

  1. Do We Collect Information From Minors?

We are committed to protecting the privacy of children and we comply with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at [email protected] and you can request the deletion of such data.

If we become aware that we have collected personal information from a child under the age of 13, we will take reasonable steps to delete such information as soon as possible. It is important to note that our website and services are not intended for, or targeted towards, children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under the age of 13, except as permitted by law.

If you have any questions or concerns about the information in this section, please contact us at [email protected]. We take children’s privacy seriously and are committed to protecting the privacy of children who use our services.

  1. What Are Your Privacy Rights?

In certain jurisdictions, such as the European Economic Area (EEA), you have specific rights regarding the use and control of your personal data. We aim to provide you with clear information about such rights and how you can exercise them.

9.1 Right to Access

You have the right to request a copy of the personal data we have collected about you. You can do so by contacting us using the contact details provided in the “Contact Us” section. We will provide you with a copy of the data we hold about you in a structured, commonly used, and machine-readable format.

9.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request the rectification of that data. You can contact us using the contact details provided in the “Contact Us” section to request rectification. We will take reasonable steps to verify the accuracy of the corrected data and make appropriate adjustments.

9.3 Right to Erasure (Right to be Forgotten)

You have the right to request the deletion of your personal data when there is no compelling reason for us to continue processing it. This right is not absolute and only applies in certain circumstances, such as when:

  • The personal data is no longer necessary for the purposes for which it was collected or processed;
  • You have withdrawn your consent to the processing of your data and there is no other legal ground for the processing;
  • You have objected to the processing of your personal data and there are no overriding legitimate grounds for the processing;
  • The personal data has been unlawfully processed;
  • The personal data has to be erased for compliance with a legal obligation.

If one of the above grounds applies, you can request the erasure of your personal data by contacting us using the contact details provided in the “Contact Us” section.

9.4 Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data when:

  • You have contested the accuracy of the personal data, for a period enabling us to verify the accuracy of the data;
  • The processing is unlawful, and you oppose the erasure of the personal data and request the restriction of its use instead;
  • We no longer need the personal data for the purposes of the processing, but you require the data for the establishment, exercise, or defense of legal claims;
  • You have objected to the processing of your personal data, pending the verification of whether our legitimate grounds for the processing override those of the data subject.

If one of the above grounds applies, you can request the restriction of the processing of your personal data by contacting us using the contact details provided in the “Contact Us” section.

9.5 Right to Data Portability

You have the right to receive the personal data that you have provided to us in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller when:

  • The processing is based on your consent or a contract; and
  • The processing is carried out by automated means.

You can exercise this right by contacting us using the contact details provided in the “Contact Us” section.

9.6 Right to Object

You have the right to object to the processing of your personal data when:

  • The processing is based on our legitimate interests or those of a third party;
  • The processing is for direct marketing purposes; or
  • The processing involves automated decision-making, including profiling, and produces legal or similar significant effects concerning you.

You can exercise this right by contacting us using the contact details provided in the “Contact Us” section.

9.7 Right to Lodge a Complaint

If you believe that we have infringed your rights under data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State where you habitually reside, work, or where the alleged infringement occurred.

To exercise any of these rights, please use the contact details provided in the “Contact Us” section. We will respond to your request within a reasonable time frame and in accordance with applicable laws and regulations.

Please note that these rights are not absolute and may be subject to exceptions under applicable data protection laws. We reserve the right to request additional information from you to verify your identity and the legitimacy of your request.

If you have any questions or concerns about the exercise of your rights, please contact us using the contact details provided in the “Contact Us” section. We will do our best to address your questions and concerns in a timely and satisfactory manner.

  1. Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

  1. Updates To This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

  1. Contact Us

If you have questions or comments about this policy, you may contact us by email at [email protected], by phone at +91 9482708360, or by post to:

No 40, 17th Cross,
15th Main JP Nagar, 5th Phase
Bangalore – 560078,
Karnataka, India

Sincerely,

OnHover Team

This privacy policy was last updated on: 2024-02-27